---
title: PropelAuth - User Impersonation
description: Reduce debugging time with PropelAuth user impersonation.
canonical_url: https://www.propelauth.com/user-impersonation
---

# Walk in your user's shoes

Whether you're trying to get to the bottom of a tricky customer issue, or just want to give a demo with real data, user impersonation is sure to make your life simpler.

## Resolve problems faster and unblock your users

### Empower your team

Engineers can troubleshoot through code, but many issues are resolved by understanding the user’s view. With user impersonation, support and product teams can address more issues independently, reducing the need for engineers and bug reports.

_A user's page in the PropelAuth dashboard with an Impersonate user button being clicked._

### Skip the back and forth

Talking to users can be educational... or frustrating. They may struggle to explain their issue or delay responses, leaving you worried about an untraceable bug. With PropelAuth’s User Impersonation, you can instantly view what your user sees.

_A support chat of back-and-forth questions replaced by a single impersonation session that finds the problem._

### Safety features, built in

User Impersonation is a powerful tool, but it doesn’t make sense for everyone to have access. Our granular controls allow you to enable and disable access for any of your team members. You can also add extra limitations around what your team members can do while impersonating a user, so you always have peace of mind. If you'd like to keep an eye on user impersonation sessions, you can choose to be alerted via email or Slack.

_The Impersonators tab listing employees with Always, By request or No access, their allowed organizations, a blocklisted organization and email and Slack alerts._

## Frequently asked questions

### Can anyone impersonate a user?

We provide a variety of access controls around user impersonation - you choose who can impersonate, and what they can do while impersonating.

### Can I view actions my employees took while impersonating users?

Yes - actions taken while impersonating our visible in our audit log. You can even filter specifically to impersonated actions.

### I have less frequently asked questions...

Reach out to us at support@propelauth.com.

## Get started

Sign up: https://auth.propelauth.com/en/signup

Request a demo: https://calendly.com/andrew-propelauth/propelauth-integration-chat